We want you to be completely satisfied with your purchase from Animate Detroit. If for any reason you are not happy, we offer a straightforward refund process:
- Eligibility for Refunds: To qualify for a refund, items must be returned within 30 days of delivery in their original, unused condition, along with all tags and packaging. Proof of purchase is required.
- Non-Refundable Items: Customized items, final sale products, or items marked as non-refundable are not eligible for a refund.
- Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued back to your original payment method within 5-7 business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item was damaged or defective upon arrival.
For any questions or to initiate a refund, please contact us at info@animatedetroit.com.