At Animate Detroit, we prioritize your satisfaction. If you are not completely happy with your purchase, you can return or exchange items under the following guidelines:
- Return Window: Items must be returned within 30 days of delivery.
- Condition: Returned items should be in their original, unused condition with all tags and packaging intact.
- Process: To initiate a return, email us at info@animatedetroit.com with your order number and reason for the return.
- Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the cost of return shipping and send a replacement or issue a full refund.
- Customer Responsibility: For non-defective items, the customer is responsible for return shipping costs.
Once your return is received and inspected, we will process your refund or exchange within 5-7 business days.
For further assistance, contact us at info@animatedetroit.com.